Terms and Conditions

1. Definitions

To avoid misunderstandings, here are some key terms used throughout this document:

✅ Company (“We”, “Us”, “Our”) – This refers to Carbenz Solar, an organization based in Thrissur, Kerala, specializing in providing high-quality solar energy solutions, including consultation, sales, installation, and maintenance services.

✅ User (“You”, “Your”) – This refers to any individual, business, or organization that accesses, browses, or interacts with our website, purchases our products, or avails of our services.

✅ Services – Includes all products and services offered by Carbenz Solar, such as solar panel installations, solar energy consultation, maintenance, repairs, and energy optimization solutions.

✅ Website – Refers to www.carbenzsolar.com, which serves as the primary platform for sharing information about our products, services, and customer support.

✅ Agreement – The legally binding document that governs the relationship between Carbenz Solar and its users, ensuring mutual understanding of rights, obligations, and liabilities.

2. Acceptance of Terms

By accessing, using, or engaging with our website and services, you automatically accept and agree to abide by these Terms and Conditions, as well as our Privacy Policy.

A. Consent to Terms

🔹 Your continued use of our website and services is considered an explicit agreement to these terms. If you disagree with any part of these terms, you must immediately stop using our website and services.

🔹 If you are entering this agreement on behalf of a business, company, or organization, you confirm that you are authorized to do so and that your entity agrees to abide by these terms.

B. Updates to Terms

🔹 Carbenz Solar reserves the right to update, modify, or change these Terms and Conditions at any time, with or without prior notice.

🔹 Any changes will be immediately effective upon being published on our website. We encourage users to review this page regularly to stay informed about updates.

🔹 Your continued use of our website and services after any modifications to these terms signifies your acceptance of the updated agreement.

3. Use of Our Website and Services

To ensure a secure and professional environment for all users, you must adhere to the following guidelines:

A. Eligibility for Using Our Services

✅ You must be at least 18 years old to use our services. If you are under 18, you must have the permission and supervision of a parent or legal guardian.

✅ If you are using our website or services on behalf of a business, institution, or organization, you must ensure that you have legal authorization to act on their behalf.

B. Prohibited Activities

You must NOT engage in any of the following activities while using our website or services:

🚫 Unauthorized Access: Attempting to hack, manipulate, disrupt, or gain unauthorized access to our website, databases, or services.

🚫 Illegal Activities: Using our website or services for fraudulent, unlawful, or deceptive purposes.

🚫 Misrepresentation: Providing false, misleading, or inaccurate information when making inquiries, placing orders, or interacting with our team.

🚫 Intellectual Property Infringement: Copying, distributing, or using our content, images, logos, or brand materials without permission.

🚫 Interference with Other Users: Engaging in activities that negatively affect other users’ ability to access our website or services.

🔹 Any violation of these terms may result in the immediate termination of your access to our website and services, along with potential legal action.

4. Orders, Payments & Pricing

Carbenz Solar offers solar panel systems, energy solutions, and related services to customers across India. To ensure a smooth and transparent purchasing process, the following terms apply:

A. Placing an Order

✅ To place an order for solar products or services, you must provide accurate and complete personal or business details, including:

• Full name or business name
• Billing and shipping addresses
• Contact details (phone, email)
• Payment information

✅ We reserve the right to decline or cancel any order if:

• The information provided is incomplete or incorrect.
• We detect fraudulent activity or unauthorized transactions.
• The product or service is out of stock or unavailable.

B. Pricing & Payment Terms

✅ All prices for products and services are displayed on our website or in custom quotes.

✅ We accept payments through:

• Bank Transfers
• Credit/Debit Cards
• UPI Payments

✅ Payments must be made in full before service initiation, unless stated otherwise in a contractual agreement.

C. Cancellations & Refunds

✅ Cancellations must be requested before service initiation.

✅ Refunds are only applicable in cases where:

• A product is defective or damaged upon arrival.
• A service is not delivered as promised.
• The request is made within the specified refund period.

✅ Custom solar installations are non-refundable once the project has begun.

5. Installation & Service Terms

To ensure the successful delivery of solar energy solutions, the following terms apply:

A. Site Assessment & Feasibility

✅ Before installation, Carbenz Solar conducts a technical and structural assessment to determine site feasibility.

✅ If the site is unsuitable for installation, we will provide alternative recommendations or may cancel the project.

B. Customer Responsibilities

✅ The customer must provide:

• Clear access to the installation site.
• Necessary permits and approvals (if required by local authorities).
• Reliable electrical infrastructure for safe connection to the grid.

C. Maintenance & Warranty

✅ Our products come with manufacturer warranties, with specific coverage depending on the component (panels, inverters, batteries, etc.).

✅ Routine cleaning and maintenance are required to ensure maximum efficiency. We offer maintenance packages for long-term service.

6. Intellectual Property Rights

A. Ownership of Content

✅ All content on our website, including text, images, graphics, logos, videos, and software, is the exclusive property of Carbenz Solar.

B. Restrictions on Use

🚫 You may not copy, modify, distribute, or resell our content without prior written permission.

🚫 Unauthorized use of our brand name, logo, and trademarks is strictly prohibited.

7. Limitation of Liability

Carbenz Solar is not responsible for:

✅ Any delays, interruptions, or disruptions due to factors beyond our control (e.g., extreme weather, supplier delays).

✅ Losses due to improper handling or misuse of our solar equipment.

✅ Consequential damages resulting from installation delays or unforeseen technical issues.

8. Contact Information

For any questions or concerns regarding these Terms and Conditions, reach out to us:

📧 Email: support@carbenzsolar.com
📞 Phone: +91 9495 444 111
📍 Office Address: Thrissur, Kerala
🌍 Website: www.carbenzsolar.com

By continuing to use our website and services, you acknowledge and agree to these Terms and Conditions.