1. Information We Collect

We collect different types of information to provide our services efficiently, improve our website experience, and ensure security. This data falls into two main categories:

A. Personal Information

Personal information refers to any data that can be used to identify you directly or indirectly. We collect this data when you:

✅ Fill out a contact form:

• When you contact us through our website, we may collect your name, email address, phone number, and the details of your inquiry.
• This allows us to respond to your questions and provide assistance regarding our solar energy solutions.

✅ Request a service, quote, or consultation:

• If you ask for a quote or request a service, we may need additional details such as your home or business address, project specifications, and energy requirements.
• This helps us offer accurate pricing, assess feasibility, and provide personalized solutions.

✅ Subscribe to newsletters or marketing updates:

• If you opt-in for our updates, we collect your email address to send you information about new products, offers, and industry insights.
• You can unsubscribe from these emails at any time by clicking the “Unsubscribe” link at the bottom of our emails.

✅ Communicate with us via phone, email, or social media:

• If you reach out to us via WhatsApp, phone calls, or direct messages on platforms like Facebook, Instagram, or LinkedIn, we may collect your contact details and communication history.
• This allows us to provide better customer service and follow up on previous discussions.

✅ Engage in a business relationship with us:

• If you represent a company, we may collect your business name, position, and relevant corporate details to facilitate transactions and collaborations.

B. Non-Personal Information

This is data that does not directly identify you but helps us improve our website, analyze trends, and enhance user experience.

✅ IP Address:

• When you visit our website, we log your IP address, which helps us determine your general location (country, city, or region).
• This allows us to optimize content based on geographical interest and prevent fraudulent activity.

✅ Browser & Device Information:

• We collect details about your browser type, device model, operating system, screen resolution, and preferred language.
• This helps us ensure that our website is compatible with different devices and browsers, providing a seamless experience.

✅ Website Usage Data:

• We analyze how you interact with our website, such as pages visited, time spent on each page, and referring sources (Google, social media, direct visits, etc.).
• This information is essential for understanding user behavior, improving website design, and enhancing navigation.

2. How We Use Your Information

We use the collected information responsibly, ensuring that it enhances our services and your overall experience. Here’s how we apply your data:

A. Providing Services & Support

Your information enables us to:
✅ Respond to your inquiries quickly and efficiently.
✅ Provide accurate quotes and recommendations based on your energy needs.
✅ Schedule appointments, consultations, and site visits for installations.

B. Improving Website Performance & User Experience

We analyze website data to:
✅ Identify and fix technical issues for faster, more responsive browsing.
✅ Personalize your experience by displaying relevant products and services.
✅ Enhance website structure and design based on user interactions.

C. Marketing & Communication

If you have consented, we may:
✅ Send promotional emails about discounts, product launches, and industry news.
✅ Invite you to webinars, events, and special programs related to solar energy.
✅ Collect feedback and testimonials to improve our services.

You can opt out of marketing emails anytime by clicking the “unsubscribe” button or contacting us.

D. Ensuring Security & Fraud Prevention

To protect both our business and customers, we:
✅ Monitor website traffic for suspicious activity.
✅ Implement security measures to prevent unauthorized access.
✅ Use fraud detection systems to safeguard transactions.

3. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember user preferences, track interactions, and improve website performance.

Types of Cookies We Use:

✅ Essential Cookies: Ensure core website functions like navigation and security.
✅ Analytics Cookies: Provide insights into how visitors use our site (e.g., Google Analytics).
✅ Marketing Cookies: Used for retargeting ads and personalized promotions.

Managing Cookies:

You can disable cookies in your browser settings, but certain website features may not work properly without them.

4. Data Security Measures

We take data protection seriously and implement multiple security layers to keep your information safe. These include:

✅ SSL Encryption: Ensures all data transmitted between your browser and our website remains private.
✅ Secure Servers: Personal information is stored in encrypted databases with access controls.
✅ Regular Security Audits: We proactively scan for vulnerabilities to protect against cyber threats.

Despite our efforts, no online platform is 100% secure. If you suspect a data breach, please contact us immediately at privacy@carbenzsolar.com.

5. Sharing & Disclosure of Information

We DO NOT sell, rent, or trade your personal data. However, we may share your information in the following cases:

✅ Service Providers: We may work with trusted third-party companies to handle payments, deliveries, and marketing analytics.
✅ Legal Compliance: If required by law, we may disclose information to government authorities or law enforcement agencies.

All third parties handling your data are required to maintain confidentiality.

6. Your Rights & Choices

Under data protection laws, you have the right to:

🔹 Access & Update Your Data – Request a copy of your personal information or update inaccuracies.
🔹 Withdraw Consent – Opt-out of marketing communications and cookie tracking.
🔹 Request Data Deletion – Ask us to remove your personal data unless legally required to retain it.

To exercise your rights, email privacy@carbenzsolar.com.

7. Third-Party Links & External Websites

Our website may contain links to external websites (e.g., Facebook, LinkedIn, YouTube). We are not responsible for their privacy policies, so please review them before sharing personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or business practices. Updates will be posted on this page, with the last modified date clearly stated.

We encourage you to review this policy regularly to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, reach out to us:

📧 Email: privacy@carbenzsolar.com
📞 Phone: +91 9495 444 111
📍 Office Address: Thrissur, Kerala
🌍 Website: www.carbenzsolar.com

By continuing to use our website, you agree to the terms outlined in this Privacy Policy.